Read-only demo

You can browse live workspace data, but changes are disabled in this environment.

Read only

SUP-TTUJ3GbugIn progresspublichigh

Webhook retries add duplicate timeline entries

Demo scenario: a provider retries the same failure notification at a later time. SupportMiner should group matching occurrences into one Case and raise the occurrence count instead of creating noise.

Assigned Actor Unassigned

ProductSupportMiner

InstallationNot specified

Priorityhigh

Customer impactmultiple customers

ComponentEvent ingestion

EnvironmentProduction

First seenAug 15, 3:39 AM UTC

Occurrences1

Service level

No SLA

No active SLA policy matches this Case.

No SLA

Case attention

No followers yet

Followers receive future Case updates in their personal inbox.

Follow this Case to keep its changes in your updates.

Operational labelsNo labels

Affected organizationsNo organizations attributed

Canonical relationshipIndependent Case

Case relationships

Linked work

Typed links are directional. Canonical duplicates remain managed separately above.

Outgoing

No outgoing relationships.

Incoming

No incoming relationships.

Support answer

Resolution summary

No resolution summary has been recorded.

Next action

No follow-up scheduled

Schedule the next concrete action.

Release traceability

Fix to release

Code changes, releases, and deployments directly linked to this Case. Generic references remain separate below.

0 releases

Linked code changes

No code changes linked.

Linked releases

No releases linked.

Investigation hub

References

Runbooks, GitLab work, dashboards, and validation artifacts tied to this Case.

0 active

No active references have been attached.

Supervised investigation

Case knowledge

Reusable internal root causes, workarounds, and solutions require a human decision before becoming accepted knowledge.

0 accepted

No knowledge proposals have been recorded for this Case.

Signal spine