SUP-TTUK42 · ci failure · verifying

Verify GitLab release-to-deployment traceability

Demo scenario: the build passed and the release was created. The support team needs proof that the deployed commit maps to the same immutable Product Release before closing the Case.

SUP-TTUJPJ · feature request · new

Add reusable autonomy presets per Product

Demo scenario: administrators want conservative, balanced, and advanced policy presets that can be selected per Product while remaining configurable as their AI operations mature.

SUP-TTUJ3G · bug · in progress

Webhook retries add duplicate timeline entries

Demo scenario: a provider retries the same failure notification at a later time. SupportMiner should group matching occurrences into one Case and raise the occurrence count instead of creating noise.

SUP-TTUI71 · question · triaged

How do I connect an external AI agent to SupportMiner?

Demo scenario: a support team wants Hermes or another external AI agent to investigate Cases while a human retains control of consequential lifecycle moves.

SUP-QO52F4 · error · triaged

SSO callback loses workspace redirect

The callback succeeds but drops the original workspace destination after authentication.

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