Public support
Known answers.
Clear progress.
Search published support Cases. Internal evidence, reports, notes, and operational history remain private.
Verify GitLab release-to-deployment traceability
Demo scenario: the build passed and the release was created. The support team needs proof that the deployed commit maps to the same immutable Product Release before closing the Case.
Add reusable autonomy presets per Product
Demo scenario: administrators want conservative, balanced, and advanced policy presets that can be selected per Product while remaining configurable as their AI operations mature.
Webhook retries add duplicate timeline entries
Demo scenario: a provider retries the same failure notification at a later time. SupportMiner should group matching occurrences into one Case and raise the occurrence count instead of creating noise.
How do I connect an external AI agent to SupportMiner?
Demo scenario: a support team wants Hermes or another external AI agent to investigate Cases while a human retains control of consequential lifecycle moves.
SSO callback loses workspace redirect
The callback succeeds but drops the original workspace destination after authentication.