Read-only demo

You can browse live workspace data, but changes are disabled in this environment.

Read only

SUP-TTUI71questionTriagedpubliclow

How do I connect an external AI agent to SupportMiner?

Demo scenario: a support team wants Hermes or another external AI agent to investigate Cases while a human retains control of consequential lifecycle moves.

Assigned Actor Unassigned

ProductSupportMiner

InstallationNot specified

Prioritynormal

Customer impactsingle customer

ComponentActor access

EnvironmentDemo workspace

First seenAug 15, 3:39 AM UTC

Occurrences1

Service level

No SLA

No active SLA policy matches this Case.

No SLA

Case attention

No followers yet

Followers receive future Case updates in their personal inbox.

Follow this Case to keep its changes in your updates.

Operational labelsNo labels

Affected organizationsNo organizations attributed

Canonical relationshipIndependent Case

Case relationships

Linked work

Typed links are directional. Canonical duplicates remain managed separately above.

Outgoing

No outgoing relationships.

Incoming

No incoming relationships.

Support answer

Resolution summary

No resolution summary has been recorded.

Next action

No follow-up scheduled

Schedule the next concrete action.

Release traceability

Fix to release

Code changes, releases, and deployments directly linked to this Case. Generic references remain separate below.

0 releases

Linked code changes

No code changes linked.

Linked releases

No releases linked.

Investigation hub

References

Runbooks, GitLab work, dashboards, and validation artifacts tied to this Case.

0 active

No active references have been attached.

Supervised investigation

Case knowledge

Reusable internal root causes, workarounds, and solutions require a human decision before becoming accepted knowledge.

0 accepted

No knowledge proposals have been recorded for this Case.

Signal spine

Evidence and activity

Public Demo VisitorSep 7, 7:03 PM UTC

Public comment added

Recorded by public_intake.

comment.added

Public Demo VisitorSep 7, 5:18 PM UTC

Public comment added

Recorded by public_intake.

comment.added

Public Demo VisitorAug 27, 6:04 PM UTC

Public comment added

Recorded by public_intake.

comment.added

Public Demo VisitorAug 27, 5:41 PM UTC

Public comment added

Recorded by public_intake.

comment.added

SupportMiner OwnerAug 15, 3:39 AM UTC

case published

Recorded by api.

case.published

SupportMiner OwnerAug 15, 3:39 AM UTC

Public comment added

Recorded by api.

comment.added

SupportMiner OwnerAug 15, 3:39 AM UTC

Moved to triaged

Advance the public demo scenario to triaged.

case.transitioned

SupportMiner OwnerAug 15, 3:39 AM UTC

Case created

Recorded by api.

case.created

Action items

Track the next human or Actor-owned steps for this case.

No action items yet.

Conversation

SupportMiner Owner · Aug 15, 3:39 AM UTCPublic comment

Create a dedicated AI Actor, grant only the scopes it needs, and mint a separate API key. Start with human approval for transitions; autonomy can be expanded later without changing the integration contract.

Public Demo Visitor · Aug 27, 5:41 PM UTCPublic comment

Hello Feature supportminer.com in Google's Search Index and have it appear in Google search results! Register supportminer.com here: searchregister.org

Public Demo Visitor · Aug 27, 6:04 PM UTCPublic comment

Hello List supportminer.com in Google's Search Index and have it show up in Google search results! List supportminer.com here: searchregister.pro

Public Demo Visitor · Sep 7, 5:18 PM UTCPublic comment

Hey Include supportminer.com in Google's Search Index to be displayed in online search results! Feature supportminer.com today: searchregister.live

Public Demo Visitor · Sep 7, 7:03 PM UTCPublic comment

Greetings Submit supportminer.com in Google's Search Index to be displayed in online search results! Feature supportminer.com here: searchregister.live

Attached evidence

No evidence attached yet.

AI verification proposals

Immutable AI proposals are visible for review only. Submit proposals through the API or MCP; the UI does not create or approve them.

You need verifications:read to view verification proposals.

Authoritative verification records

Resolution requires a trusted attestation pass or a human-recorded exception. Trusted attestations are API/MCP only.

You need verifications:read to view verification records.

Lifecycle

Next permitted transitions

Human Actors execute permitted transitions directly. AI Actors follow their configured supervised, guarded, or autonomous transition policy.

Move to in progress

Occurrence fingerprint

No canonical fingerprint

0 source reports retainedNo reports were destroyed or silently merged.

Occurrence reports

No occurrence reports recorded.