Back to public support
SUP-TTUJ3GbugPublished

Webhook retries add duplicate timeline entries

Demo scenario: a provider retries the same failure notification at a later time. SupportMiner should group matching occurrences into one Case and raise the occurrence count instead of creating noise.

Public projection
Case typebug
Statusin progress
Published recordAug 15, 2026, 3:39 AM
Public conversation

Add context

Leave a public comment

Your comment will be published under the configured public support identity. Do not include account, contact, or other sensitive details.

SupportMiner Owner · Aug 15, 2026, 3:39 AM

The repeated event has been grouped under this Case. The occurrence counter remains visible so rising frequency increases operational urgency without hiding the original timeline.