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SUP-TTUI71questionPublished

How do I connect an external AI agent to SupportMiner?

Demo scenario: a support team wants Hermes or another external AI agent to investigate Cases while a human retains control of consequential lifecycle moves.

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Published recordAug 15, 2026, 3:39 AM
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SupportMiner Owner · Aug 15, 2026, 3:39 AM

Create a dedicated AI Actor, grant only the scopes it needs, and mint a separate API key. Start with human approval for transitions; autonomy can be expanded later without changing the integration contract.

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